Frequently Asked Questions
A typical installation is done by one of our on-staff installers climbing to the highest point on the building and mounting one of our receiver antennas. We then run outdoor rated Cat5 Ethernet cable in through the building to the room of your choice. Once inside we plug the connection into a wall outlet to power the antenna. The power cord also supplies an Ethernet plug for connecting to your device. With most users having a Wi-Fi router to connect multiple devices we recommend running the connection to a central room or location. That will allow the Wi-Fi network to reach all areas of the location.
If I have a Wi-Fi router available at the time of installation, will the technicians set it up for me?
Let your technician know you would like it set up, when you schedule the installation. We do offer some additional support services (fees may apply).
First, unplug the power supply (black box with small light) from the outlet or power strip. Wait 5-10 seconds, then plug power supply back in to outlet or power strip. Your internet connection should then reconnect.
Our full time service technicians are available Monday through Friday 9:00am-5:00pm.
Please give us a call. We offer some additional support services (fees may apply).
Installation fees are paid at time of installation. Monthly service charges can be paid by ACH, check, or credit/debit card (for an additional fee).